Two different warranty jobs recently, not sure if this is for new clutch of new doors but I'll answer for both. Re Clutch, went okay but disappointed in Lo...
Two different warranty jobs recently, not sure if this is for new clutch of new doors but I'll answer for both. Re Clutch, went okay but disappointed in Lotus for not covering the whole cost ( Not a JCT issue) However it transpires that with the best intentions, an additional bumper repair ( due to JCT damaging it on a previous visit) is substandard and will need rework. Also on Clutch, the car will now rarely find reverse gear ( mainly when cold) and despite video evidence you cannot replicate it. The replacement doors are not aligned evenly which means more rework and another visit. Andrea, the receptionist has been the main point of communication on this and I would have thought someone more senior might be showing an interest and apologising for this. When I collected the car the interior was unclean on the drivers side ( when I presented it very clean). Andrea apologised for this but it shouldn't have happened in the first place. The courtesy car from the Bodyshop was poor, 5 weeks in a 999cc car is hard work.
From the day I first walked into the showroom, Tony and Umar provided competitive, friendly and customer-driven service. Totally different to the other bra...
From the day I first walked into the showroom, Tony and Umar provided competitive, friendly and customer-driven service. Totally different to the other brands I looked at. Walking back into the showroom to collect my car, the team greeted me with warmth and we were wrapped up in good time. 100% recommend. Thank you
Umar, Dom and Akeel were a real pleasure to deal with from start to finish. Nothing was too much trouble and made my experience truly a special one. They a...
Umar, Dom and Akeel were a real pleasure to deal with from start to finish. Nothing was too much trouble and made my experience truly a special one. They are a credit to JCT600 and Lotus themselves. Well done Bradford Lotus for the special way you looked after me throughout the whole process.
Salesman Akeel was particularly helpful, with excellent communication and assistance throughout the purchase process. I highly recommend this supplier....
Salesman Akeel was particularly helpful, with excellent communication and assistance throughout the purchase process. I highly recommend this supplier.
Great dealership and especially Tony was excellent. A true gent who helped make the process a fantastic experience. Thank you and would highly recommend A+...
Great dealership and especially Tony was excellent. A true gent who helped make the process a fantastic experience. Thank you and would highly recommend A++
Jo made choosing our new lotus simple! She is knowledgeable and very easy to deal with. She went out of her way to provide great customer service on the ha...
Jo made choosing our new lotus simple! She is knowledgeable and very easy to deal with. She went out of her way to provide great customer service on the handover day, by collecting us from the train station and ensuring that we had a full and comprehensive introduction to our new car.
The staff were courteous and the work as carried out to a high standard. I had some work to do while I was there, and they found me an office and filled me...
The staff were courteous and the work as carried out to a high standard. I had some work to do while I was there, and they found me an office and filled me with coffee while I worked.
Very helpful, courteous and professional service. Provided collection and delivery of my vehicle along with a replacement vehicle whilst mine was being ser...
Very helpful, courteous and professional service. Provided collection and delivery of my vehicle along with a replacement vehicle whilst mine was being serviced.
The staff were excellent. They were polite & very efficient in completing the work in an acceptable timescale, whilst I waited for my car on site
The staff were excellent. They were polite & very efficient in completing the work in an acceptable timescale, whilst I waited for my car on site
I want to thank Jo and Umar for helping me with the purchase of my new Lotus Eletre. They were always very responsive and even when at one point when they ...
I want to thank Jo and Umar for helping me with the purchase of my new Lotus Eletre. They were always very responsive and even when at one point when they thought there might be a big problem with delivery, saved the day and supplied an alternative car, with identical spec, in 2 weeks. Easy and just as it should be.
Great presentation on the car and what it had to offer, last minute arrival meant I couldn’t take for test drive. I have ordered the car via a different br...
Great presentation on the car and what it had to offer, last minute arrival meant I couldn’t take for test drive. I have ordered the car via a different broker
Tony was a pleasure to deal with…
Tony was a pleasure to deal with…
Sales man and entire staff where so nice and helpful couldn’t of asked for more
Sales man and entire staff where so nice and helpful couldn’t of asked for more
Great service from JCT600 Lotus Bradford. I'm 100 plus miles away so EMIRA picked up and colected for service and warrantywork. All handled expertly by Ell...
Great service from JCT600 Lotus Bradford. I'm 100 plus miles away so EMIRA picked up and colected for service and warrantywork. All handled expertly by Elliss who delivers an impeccable levle of customer service. A dealer that is a pleasure to deal with at last.
Great service if rather expensive for an oil and filter change, I am not sure of the value of the "free health check video" on a car that has less than 300...
Great service if rather expensive for an oil and filter change, I am not sure of the value of the "free health check video" on a car that has less than 3000 miles on the clock and is just a year old, if this is factored into the hourly rate for the service then it is rather a waste of the technicians time and my money. Having said that, the receptionists welcome and the service administrators attentive attitude is to be comended, they both looked after me 100% during my visit. Whilst I was grateful for the loan car, given the distance to the dealership from my home, I find the £50-00 "admin fee" rather steep, especially when some Lotus dealers provide a free loan car for the same service.
Great service from booking my appointment. Was assisted in getting into Bradford whilst the service was completed. I was given feedback via video link of t...
Great service from booking my appointment. Was assisted in getting into Bradford whilst the service was completed. I was given feedback via video link of the service. And all the staff where very friendly.
Great service from booking my appointment. Was assisted in getting into Bradford whilst the service was completed. I was given feedback via video link of t...
Great service from booking my appointment. Was assisted in getting into Bradford whilst the service was completed. I was given feedback via video link of the service. And all the staff where very friendly.
Collected New Lotus from fab team here. Been a long wait and the guys, Dominic, Tony & Adam made the process smooth and enjoyable. Love how they think ahea...
Collected New Lotus from fab team here. Been a long wait and the guys, Dominic, Tony & Adam made the process smooth and enjoyable. Love how they think ahead to anticipate everything to make a luxury purchase pleasurable. I would highly recommend this garage.
Cannot fault the staff at JCT600 Lotus Bradford. Akeel is the utmost professional and kept us informed all the way along the journey. Sales and Service don...
Cannot fault the staff at JCT600 Lotus Bradford. Akeel is the utmost professional and kept us informed all the way along the journey. Sales and Service done everything asked. Certainly recommend Akeel if you are looking for a Lotus.
Akeel took care of all my needs, fantastic from start to finish! Thank you. Also mention to Dom who helped me get the best deal. Thank you
Akeel took care of all my needs, fantastic from start to finish! Thank you. Also mention to Dom who helped me get the best deal. Thank you